Samsung Reach

Elevate the guest experience, no matter your infrastructure

REACH is specialised software for hospitality environments, which provides a simplified User Interface (UI) and editing tool. Organise and displays content, such as hotel information, images and logos, using existing coax or IP infrastructure.

The REACH Server is a dedicated server for using the REACH software solution, which provides a flexible User Interface (UI). REACH Server provides a straight-forward way to manage several hundred hospitality displays remotely from one central location.

REACH is designed exclusively for hospitality businesses to help create a more cost-efficient room display management.


  • Eliminate the manual labour involved in room-by-room visits to each guest room by using a single-location remote solution that saves management cost;
  • Eco-friendly: No more paper-waste from traditional hotel directories.
  • Guests can rapidly access content with an intuitive Guest User Interface (GUI);
  • Auto-deliver information with service content through the REACH Server;
  • Lower total cost of ownership (TCO) by eliminating the need for extra equipment and staff.

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Manage hospitality displays using existing infrastructure


of hotels utilise coaxial cables.

A look at the current IT infrastructure situation in the hotel industry reveals 95 percent of hotels utilise coaxial cables.

Typically, property managers enlist personnel to visit every guest room to perform system upgrades, set changes and other maintenance. Manually updating each TV throughout the property consumes valuable labour and operational costs. A manual process requires additional equipment and maintenance, contributing to continually rising costs associated with digital TVs (DTVs) on properties.

Deliver Custom Content Easier through a Customized User Interface

REACH’s customizable user interface enables hospitality users to deliver a richer, more personalized in-room guest experience. Using the Content Authoring tool supported by the enhanced UI, content development is simpler and easier. Through a selection of fully customizable, easy-to-use templates, REACH helps content managers set up a property portal with editable background messages and images.

The solution also is equipped with readily available, intuitive UI templates that simplify content management, development and deployment. The interface contains a simplified menu with a tree hierarchy of settings that resembles a desktop folder system to accelerate item location. The UI also enables hotel managers to insert images, videos or text, and to relocate and resize items.

Enhance the Guest Experience with Easy Access to Valuable, Real-time Information

With REACH, hotels can provide guests with a specialized experience built around their schedules or reasons for staying. Guests can easily access web, video and app content including hotel services, tourist information, weather reports, flight information and more with multiple-language support on their in-room TVs. For example, TVs in conventioneers’ rooms can display a custom UI and menu specific to the convention, including event locations, meeting alerts and entertainment options. In addition, videos and images promoting local event and tourist information, available discounts, and more can be displayed for quick and easy guest access.

Worried about creating content?

No need – SCS provide a comprehensive design service, working closely with you to design and build your interface, helping you choose the right look and feel for your business and making sure that all your content is uploaded ready for the installation. We can even provide you with a complete support contract that includes regular up-dating of information, changes to content and remote access support for complete piece of mind.

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Want to know more? Contact us now to discuss your requirements.