David then moved to a resource planning position, where he further expanded his knowledge on resource planning and getting the most out of the field force whilst keeping customer satisfaction at the top of the list.
Tracey has always worked in a customer service role throughout her career starting from basic administration duties up to Supervisory roles.
Her first job was on a Youth Opportunity Scheme for a company selling Tractors in Warrington where she spent 6 months learning all the basic skills that she excels at today.
Tracey is a key member of the SCS service desk, here she helps coordinate over 400 calls a month on a national basis, from arranging 4 hour calls/365 days a year to scheduling regular PMI visits.
In Tracey’s words “ It’s the people you work with and support that make all the difference”.